Booking, Payments & Cancellation Policy

 
 

BOOKING POLICY

Sessions can be booked any day from Monday - Saturday. All sessions will require a 50% non-refundable retainer to book and hold the date for your session, this also serves as a cancellation fee. Clients are allowed a 24 hour time period to pay the booking fee. However, the fee will be credited towards the session being booked. The FULL remaining balance is due 48 hours before the session date. Seasonal mini sessions require only a deposit to hold your time slot. 

 

PAYMENT POLICY

Ashley Johnston Photography accepts payments via cash and PayPal. All of the following major credit cards are accepted via PayPal: VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS. Ashley Johnston Photography does NOT take checks of any kind.

Ashley Johnston Photography does charge a tax of 6.25% for each session. By state law Ashley Johnston Photography is required that sales tax be charged for all digital images, sitting fees, and any additional photo prints sold.

Ashley Johnston Photography does offer a 10% discount to all "hometown heroes". This discount applies for current or former Armed Forces personnel including The Coast Guard, Marines, Army, Air Force as well The National Guard and Reserves. This also applies to CURRENT law enforcement, first responders, firefighters, educators, health care professionals and Corpus Christi Army Depot employees. Proof of military service and civil service personnel is required.

 

CANCELLATION POLICY

Cancellations must be made 48 hours in advance of your session date. Any cancellations made after 48 hours forfeits the session fee. Each client is allowed to reschedule as along as it is before to the 48 hour time frame. Clients who violate rescheduling policy will be subjected to an additional $25 rebooking fee.

If Ashley Johnston Photography cannot perform due to fires, natural casualties, other cause beyond the control of either parties, or due to Photographer’s illness/emergency, then I, the Photographer shall return the retainer fee to the client but shall have no further liability. Rescheduling will be completely up to client & the "rebooking fee" will not be charged. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer.

 

NO SHOW POLICY

Communication is key when working with anyone who provides a service. I always am available via call/text or email for contact if a rescheduling is needed. Tardiness is taken very seriously here at Ashley Johnston Photography. No-shows will not be refunded, nor will be rescheduled.  A client arriving more than 15 minutes late is considered a no-show. The session will be cancelled and the client will forfeit the paid session fee to Ashley Johnston Photography.

 

BAD WEATHER POLICY

It is up to the discretion of myself, the photographer, if the appointment should be cancelled due to weather.  Bad weather, consist of all day raining, thunderstorms, uncontrollable winds, or in EXTREME cases hurricanes/tornadoes. If any case of bad weather, for the sake of the safety for both client and photographer, Ashley Johnston Photography will happily reschedule the session on the next date available. If the client wishes to continue with set appointment despite the recommendation from myself, the photographer, of either rescheduling or relocating the shoot Ashley Johnston Photography WILL NOT be held liable with the outcome of the session.